In order to respect our clinician's time, and to respect the time of other patients who are waiting to be seen, we do charge a no-show fee. If you do not provide notice to your clinician that you won't be attending the session within 24 hours of the session, we charge $25 fee.

We do not charge late fees for payment. We want to ensure that therapy is affordable and accessible to everyone so as long as there is open and honest communicate we can accept late payments without any issues.

If you’re unable to pay the full cost of treatment, your therapist may offer sliding scale pricing. Availability and rates vary, but the lowest fee is typically around $60/hour.

If you’re waiting for insurance from a new job to start, we offer interest-free payment plans for sessions charged at full cost. These plans are based on what you can comfortably pay. To explore this option, contact an administrator at (213) 531-0291 for details.

For insurance plans we’re not in-network with, we can help you access out-of-network benefits. Most insurance companies will cover around 60% - 80% of the costs. Please let us know if this option works for you and we can give you a Good Faith Estimate on the costs before you start treatment.

If you’re unable to pay at all, we are happy to help you get health insurance benefits because you deserve care. Meanwhile, we offer free group therapy and community events.

Typically if your insurance plan covers mental health care, they cover all psychotherapist appointments. There are a few exceptions when plans have a limit on sessions, but we will let you know at the beginning of your treatment.

If you are interested in doing Psychedelic-Assisted Psychotherapy, your "dosing" appointment will not be covered by insurance. "Dosing" appointments depend on how long your experience takes, but on average they will cost $145/hour.

When you book your first session with a Nuna therapist, you'll receive an email with an link to set-up your patient portal, where you will share your insurance information. Before your session, we’ll inform you of your costs based on your specific plan. After your appointment, your therapist will collect your copay and keep your card on file for future sessions. You will always be charged after your session. If your payment information isn’t available in your first session, you’ll receive a bill and can pay your balance anytime through the patient portal.

The Telehealth phone app that is used for your sessions is completely free. You will need to download the app from your app store, but please don't worry there won't be any charge if you are downloading the telehealth app that we use. If you're unsure which app to download, use the following links:

Apple (iOS)

Google Play (Andriod)

Please note, this app is only for if you do your sessions on your phone. If you are connecting to your sessions via your computer you do not need to download anything special.

If you would like medication management, the psychiatrist we refer you to will handle the payment on their end. We will make sure to refer you to someone who accepts your insurance if it is possible. For Psychedelic-Assisted Psychotherapy we partner with Journey Clinical, which can only accept Aetna, Blue Shield of California, Anthem Blue Cross, United Healthcare, and Cigna.

Every insurance plan has unique benefits, including specific copays, coinsurance, and deductibles. Because of these factors, we won’t know your exact cost until we submit your first claim. While we can obtain plan details from your insurance provider, they don’t guarantee complete accuracy until the claim is processed. If your payment amount changes after we receive updated information, we’ll notify you immediately.

If your insurance plan has you paying a copay or coinsurance for office visits we will need your credit card. We can accept most methods of payment including all major credit cards, HSA/FSA cards, venmo, or zelle. If your copay is $0 then we do not need your credit card.

Clients may opt for private pay therapy for several reasons:

• Privacy: Insurance companies won’t have access to mental health records.

• Lack of Coverage: Some plans don’t cover mental health care.

• Choice of Therapist: Access to specialists or out-of-network providers.

• More Sessions: No limits imposed by insurance.

• Continuity of Care: No insurance-related disruptions.

• Personalized Treatment: Greater control over care without insurance restrictions.

​If you are using an Employee Assistance Plan (EAP):

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1. Confirm that you have an EAP letter from United Healthcare or Cigna

2. Make your appointment using instructions here

3. Provide us a picture of the EAP Authorization Letter you got from your employer as well as your insurance card front and back (you will have an opportunity once we confirm your appointment).

4. That's it! There is no copay/coinsurance fee so your sessions are free 

Make sure to create your Simple Practice patient account using the link sent to your email after scheduling your first appointment. In your portal, upload a photo of your insurance card. Once it’s uploaded, we will verify that we are in network with your plan and let you know your copay, coinsurance, or deductible before your session.

If you would like us to verify your insurance before you make your first appointment

Understanding insurance can be overwhelming, especially with all the technical terms. Here’s a simple guide to help you understand some of the most important and common terms you might encounter.

Copay

A copay is a fixed amount you pay for each service. If your plan includes a copay for mental health services, each therapy session will cost the same amount, regardless of the specific services provided.

Definition: The Current Procedural Terminology (CPT®) codes are a standardized language used by doctors and healthcare professionals to describe medical services and procedures. This helps ensure accuracy and efficiency in reporting.

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Deductible

A deductible is the amount you need to pay for healthcare services before your insurance starts to cover costs. You may have an individual deductible for yourself or a family deductible that applies to everyone on your plan. Deductibles usually reset every year or when you start a new plan.

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How it works: If your deductible is $1,500, you will pay the full cost of eligible healthcare expenses until you reach $1,500. After that, you share the costs with your insurance through coinsurance.

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Coinsurance

Coinsurance is your share of the costs for healthcare services, usually expressed as a percentage. You start paying coinsurance after you have met your deductible.

How it works: Once you've paid your deductible, for example, $1,500, you will start sharing costs with your insurance. If your insurance covers 80% of a service, you will pay the remaining 20%. For instance, for a $100 therapy session, your insurance would pay $80, and you would pay $20.

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Out-of-Pocket Maximum/Limit

The out-of-pocket maximum is the most you will have to pay for covered services in a plan year. After you reach this limit, your insurance pays 100% of the costs for covered benefits.

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How it works: If your out-of-pocket limit is $7,500, once you've spent that much on services, your insurance will cover all additional costs for the rest of the year. This amount does not typically include your monthly premiums, costs for services not covered by your plan, or out-of-network services.