In order to respect our clinician's time, and to respect the time of other patients who are waiting to be seen, we do charge a no-show fee. If you do not provide notice to your clinician that you won't be attending the session within 24 hours of the session, we charge $20 fee.

We do not charge late fees for payment. We want to ensure that therapy is affordable and accessible to everyone so as long as there is open and honest communicate we can accept late payments without any issues.

If you’re unable to pay the full cost of treatment, your therapist may offer sliding scale pricing. Availability and rates vary, but the lowest fee is typically around $60/hour.

If you’re waiting for insurance from a new job to start, we offer interest-free payment plans for sessions charged at full cost. These plans are based on what you can comfortably pay. To explore this option, contact an administrator at (213) 531-0291 for details.

For insurance plans we’re not in-network with, we can help you access out-of-network benefits.

If you’re unable to pay at all, we unfortunately have to initiate discharge. Your therapist will provide referrals to ensure you have options for continuing your treatment elsewhere.

Typically if your insurance plan covers mental health care, they cover all psychotherapist appointments, regardless of how frequent.

If you are interested in doing Psychedelic-Assisted Psychotherapy, your "dosing" appointment will not be covered by insurance. "Dosing" appointments depend on how long your experience takes, but on average they will cost $105/hour.

You can learn more about Psychedelic Assisted Psychotherapy here.

When you book your first session with a Nuna therapist, you'll receive an email with an intake link to provide your insurance information. Before your session, we’ll inform you of your costs based on your specific plan. After your appointment, your therapist will collect your copay and keep your card on file for future sessions. You will always be charged after your session. If your payment information isn’t available in your first session, you’ll receive a bill and can pay your balance anytime through the patient portal.

Google meets is completely free to download and use.

If you would like medication management, the psychiatrist we refer you to will handle the payment on their end. We will make sure to refer you to someone who accepts your insurance if it is possible. For Psychedelic-Assisted Psychotherapy we partner with Journey Clinical, which can only accept Aetna, Anthem Blue Cross, and Cigna.

Every insurance plan has unique benefits, including specific copays, coinsurance, and deductibles. Because of these factors, we won’t know your exact cost until we submit your first claim. While we can obtain plan details from your insurance provider, they don’t guarantee complete accuracy until the claim is processed. If your payment amount changes after we receive updated information, we’ll notify you immediately.

In order to pay for your copay or coinsurance we will need your credit card. We can accept most methods of payment including all major credit cards, FSA cards, venmo, or zelle.

Clients may opt for private pay therapy for several reasons:

• Privacy: Insurance companies won’t have access to mental health records.

• Lack of Coverage: Some plans don’t cover mental health care.

• Choice of Therapist: Access to specialists or out-of-network providers.

• More Sessions: No limits imposed by insurance.

• Continuity of Care: No insurance-related disruptions.

• Personalized Treatment: Greater control over care without insurance restrictions.

​If you are using an Employee Assistance Plan (EAP):

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1. Confirm that you have an EAP letter from United Healthcare or Cigna

2. Make your appointment using instructions here

3. Provide us a picture of the EAP Authorization Letter you got from your employer as well as your insurance card front and back (you will have an opportunity once we confirm your appointment).

4. That's it! There is no copay/coinsurance fee so your sessions are free 

​If you have an HMO, PPO, EPO plan:

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1. Get started here!

2. Make sure you provide us a picture of the front and back of your insurance card before your first appointment (you will have an opportunity when we confirm your appointment or if you complete a new client request form).

3. We take care of finding out what your copay is and filing the claims.

4. If you have a copay/co-insurance, you can use our patient portal to pay your bill, after the session.

Click this link to learn the 4 ways you can verify your insurance with Nuna.

Understanding insurance can be overwhelming, especially with all the technical terms. Here’s a simple guide to help you understand some of the most important and common terms you might encounter.

Copay

A copay is a fixed amount you pay for each service. If your plan includes a copay for mental health services, each therapy session will cost the same amount, regardless of the specific services provided.

Definition: The Current Procedural Terminology (CPT®) codes are a standardized language used by doctors and healthcare professionals to describe medical services and procedures. This helps ensure accuracy and efficiency in reporting.

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Deductible

A deductible is the amount you need to pay for healthcare services before your insurance starts to cover costs. You may have an individual deductible for yourself or a family deductible that applies to everyone on your plan. Deductibles usually reset every year or when you start a new plan.

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How it works: If your deductible is $1,500, you will pay the full cost of eligible healthcare expenses until you reach $1,500. After that, you share the costs with your insurance through coinsurance.

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Coinsurance

Coinsurance is your share of the costs for healthcare services, usually expressed as a percentage. You start paying coinsurance after you have met your deductible.

How it works: Once you've paid your deductible, for example, $1,500, you will start sharing costs with your insurance. If your insurance covers 80% of a service, you will pay the remaining 20%. For instance, for a $100 therapy session, your insurance would pay $80, and you would pay $20.

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Out-of-Pocket Maximum/Limit

The out-of-pocket maximum is the most you will have to pay for covered services in a plan year. After you reach this limit, your insurance pays 100% of the costs for covered benefits.

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How it works: If your out-of-pocket limit is $7,500, once you've spent that much on services, your insurance will cover all additional costs for the rest of the year. This amount does not typically include your monthly premiums, costs for services not covered by your plan, or out-of-network services.